Refund policy
Return and Refund Policy
Last updated: 18 September 2026
BUMPCALM sells digital products only. Everything we sell is delivered as a downloadable file. Nothing is shipped, so this policy covers refunds rather than physical returns.
Our 7-day money-back guarantee
If the BumpCalm Food Clarity System is not right for you, you can request a full refund within 7 days of your purchase. You do not need to explain yourself in detail, and you do not need to prove that you used the files.
We offer this guarantee because we would rather you feel safe trying BumpCalm than feel stuck with something that does not fit the pregnancy you are actually having.
How to request a refund
- Use the contact form on our Contact page within 7 days of your purchase.
- Select "Refund or guarantee request" as the support topic.
- Include the order number from your confirmation email, and the email address you used at checkout.
- Briefly tell us what did not work for you. One line is enough. This only helps us improve the product.
We aim to reply within 2 business days. Approved refunds are issued to the original payment method. Once we process the refund, it may take a further 5 to 10 business days for your bank or payment provider to show it, depending on their own processing times.
What happens to your files
Because digital files cannot be returned, we ask that you delete any downloaded or printed copies of the BumpCalm materials once a refund has been issued, and stop using them. Your download links will no longer be valid.
The free kit
The "Nothing Sounds Good" Pregnancy Food Relief Kit is free of charge, so there is nothing to refund. You can stop using it or unsubscribe at any time.
Problems with access or downloads
If your download link did not arrive, expired, or will not open, this is not a refund matter and we will simply fix it. Contact us through the Contact page, select "Download or access issue", and include your order number. We will resend your files.
Please check your spam or promotions folder first, as delivery emails are sometimes filtered there.
Requests after 7 days
Refund requests made more than 7 days after purchase fall outside the guarantee. You are still welcome to contact us and explain your situation, and we will consider it in good faith, but we cannot promise a refund in those cases.
Your statutory rights
Nothing in this policy limits any rights you have under the consumer law that applies where you live.
If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from a purchase. For digital content delivered immediately, that right ends once the download begins with your consent and your acknowledgement that you lose the right of withdrawal. By completing checkout and downloading the files, you give that consent. Our 7-day guarantee is offered voluntarily in addition to this, and we honour it regardless.
Chargebacks
If something has gone wrong, please contact us before opening a dispute with your payment provider. In almost every case we can resolve it faster and more simply, and we would rather hear from you directly.
Contact
Refund and support requests: the contact form on our Contact page.
BUMPCALM is an educational food-planning resource. It is not medical advice and does not replace guidance from your doctor, midwife, OB-GYN, or dietitian.